Measuring the Unmeasurable and the Future of Social Data
By Hootsuite Will McInnes, the CMO of Brandwatch, shared insights at Connect via Hootsuite on how social intelligence can be used to capture potential customers early in the buyer journey. Afterward, we sat down with him to learn more about social listening, measurement, and the impact social can have on marketing strategy. Q&A with the CMO of Brandwatch When it comes to social data, are vanity metrics truly dead? What kinds of things should organizations be tracking and measuring now? It’s not that vanity metrics are dead, it’s that they are the “what” and now marketers are thinking hard about the “so what?” and the “now what?” Social media measurement is more than counting a number that reflects how many individuals have proverbially liked or commented or engaged with a post or piece of content. Brand marketers and agency professionals alike are trying to get to the heart of the truth of what a like really means, and what the sentiment and intent is behind any action taken...