Social Listening: What it is, Why You Should Care, and How to Do it Well
By Christina Newberry Imagine the powerful business insights you could gain from an organic form of market research where the focus group was made up entirely of people already engaging with your brand or your industry. Sounds pretty great, right? That’s exactly the kind of business intelligence you can access when you implement a social listening strategy to track, analyze, and respond to online conversations about your brand and your industry. Think you’ve already got this covered because you’re tracking online mentions, engagement, and other social media metrics ? Well, you’ve made a good start, and you’re collecting some key data that will be useful for social listening, but you’re not quite there yet. Let’s get you started with a clear social listening definition and a look at how this important technique differs from your other social monitoring efforts. Bonus: Download a free guide to discover how to get more sales and conversions with social media monitoring on Hootsuite...